ONBOARDING
Credit Card offer
Collaboration design - Existing clients are selected for a pre-approval card offer. Content strategy allowed for a guided flow with support and guidance for every step.
NEWCOMERS CREDIT BUREAU
Credit bureau retrieval for newcomers
Independent designer - Worked directly with product and various lines of business to create the task flow, content and design. Mapped requirements for all countries to create one flow with one outlier use case.
CARD ACTIVATION
HSBC to RBC card activation
Independent designer - Worked with internal RBC stakeholders and HSBC partners to ensure functionality with technical constraints and limited service support.
REGULATORY COMPONENT
Bill 101/96 implementation
Independent designer - Led content and visual and interaction design for regulatory component for Bill101/96 to be adopted in all onboarding flows across the bank.
INTERNAL
Internal database
Independent designer - Post MVP internal database for credit card offers that will allow for automation, transparency and validation across business and product.
